1. Scope and information we collect
When this policy applies
This policy applies to personal information handled by Royalembercasino Resort & Hotel through our website and direct interactions connected with our Adelaide, Australia venue. It covers accommodation enquiries and bookings, dining or lounge enquiries, general venue contact, and visits to our website. It applies when you choose to provide information to us, ask us to assist with an arrangement, or interact with features available on our site.
Information you provide
The information you provide will depend on how you engage with us. It may include your name, email address, telephone number, booking or enquiry details, dates or preferences relating to a stay or visit, and communications you send us. You may also choose to include other information in a message so that we can understand and respond to your request. Please provide only information that is relevant to your enquiry or arrangement.
- Contact detailsName, email address, telephone number, and preferred contact method.
- Booking detailsRequested dates, guest arrangements, and enquiry information.
- Visit preferencesDetails you volunteer to help us respond to a stay or venue request.
- CommunicationsQuestions, feedback, and other information included in your message.
Information collected through website use
When you use royalembercasino.com, technical and usage information may be collected to help operate, secure, and improve the site. This may include device and browser information, IP address, pages viewed, approximate location derived from an IP address, referring pages, and general interaction data. We use this type of information in operational and aggregate ways where appropriate, rather than to make unnecessary assumptions about individual visitors.
- Device and browser characteristics
- IP address and approximate IP-based location
- Pages viewed and referring pages
- General website interaction and performance data
2. How we use information
Bookings and guest service
We may use personal information to respond to accommodation, dining, lounge, and venue enquiries; manage requested bookings or arrangements; and communicate with you about confirmations, changes, or assistance related to those requests. This helps us provide clear, practical service around a physical stay or visit. The information used will depend on the nature of your enquiry and the arrangements you ask us to consider or coordinate.
Website operation and improvement
We may use website information to operate and maintain the site, identify and troubleshoot technical issues, protect its security, and understand how visitors use its pages. This may involve reviewing site use in aggregate or operational terms so we can improve navigation, content, accessibility, and the overall visitor experience. We do not need to identify every visitor personally in order to make many of these improvements.
Communication and relevant updates
We may use your contact details to answer a question, follow up on an enquiry, or provide information you have requested. Where you have asked for or otherwise permitted relevant venue or service communications, we may also use those details for that purpose. You can opt out of direct marketing communications at any time by using the available unsubscribe option or by contacting us using the details below.
Your choice matters: marketing communications are not required to make a general privacy enquiry.
Safety, security, and legal obligations
We may use information where reasonably necessary to help protect visitors, staff, property, systems, and the venue; prevent misuse or address security concerns; and meet applicable obligations or respond to lawful requests. The information and circumstances involved will guide what is appropriate. We seek to use information for these purposes in a manner that is proportionate to the relevant safety, security, or legal need.
3. When we may disclose information
Providers supporting our services
We may share personal information with service providers that help us operate the website, manage communications, support bookings, or provide business services. These providers should handle information only as needed to provide their services to us or meet their own applicable obligations. The kind of information shared will depend on the support being provided and should be limited to what is reasonably necessary for that purpose.
- Website operation and support
- Communications support
- Booking-related support
- Business service support
Legal, safety, and business circumstances
Where permitted or required, we may disclose information where reasonably necessary to comply with law or respond to a lawful request; protect our rights, property, or safety, or that of visitors and others; investigate or address fraud, misuse, or security concerns; or support a business change such as a reorganisation, sale, or transfer of relevant assets. Any disclosure in these circumstances will depend on the facts and applicable requirements.
Royalembercasino does not sell personal information.
4. Cookies and similar technologies
How cookies support the website
Cookies are small data files that a website may place or access through your browser.
Royalembercasino.com may use cookies and similar technologies to remember preferences, support website functionality, understand general website use, and help maintain security. These tools can help a site work consistently across visits and give us useful operational insight. Not every cookie serves the same purpose, and the technologies used may change as the website develops or as we review how to provide a reliable visitor experience.
Managing your choices
You can manage cookies through your browser settings and through any site consent controls that may be available to you. Browser settings can usually allow you to remove, block, or limit cookies, although the method differs between browsers and devices. If you disable certain cookies, some website functions or preferences may not work as intended. Your choices can be reviewed or changed as your preferences change.
Browser controls are a practical way to manage stored cookies across websites.
5. Security, retention, and transfers
Security measures
We use reasonable administrative, technical, and organisational measures designed to help protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. The measures appropriate to an interaction can vary according to the nature of the information and the service involved. We also encourage visitors to take care when sending information online and to contact us if they have a concern about an interaction with our website or venue.
No internet transmission or method of storage can be guaranteed completely secure.
Retention
We retain personal information only for as long as reasonably needed for the purposes described in this policy, to resolve enquiries or matters, meet legal or recordkeeping obligations, and protect legitimate interests. When information is no longer needed, it may be deleted, de-identified, or otherwise securely managed as appropriate to the circumstances. We do not set a single fixed retention period for every type of information.
International handling
Some service providers or systems used to support our services may handle personal information in locations outside Australia. Where this occurs, we may take reasonable steps to help protect the information in a manner appropriate to the circumstances and applicable requirements. Provider locations and arrangements can change, so this statement is intentionally conditional rather than a representation that information is handled in any particular country.
6. Your privacy choices and policy updates
Access, correction, and communication choices
You may contact Royalembercasino to request access to or correction of personal information we hold about you, ask a privacy question, or opt out of direct marketing communications where applicable. To protect privacy, we may need to take reasonable steps to verify your identity before responding to a request. Some requests may be limited by applicable requirements or the circumstances of the information involved, but we will consider each request carefully.
Children’s personal information
Our website is not intended to knowingly collect personal information from children without appropriate involvement of a parent or guardian. If you are a parent or guardian and believe information has been provided inappropriately, please contact us so that we can review the concern and take appropriate steps. We do not state a specific age threshold here because the relevant circumstances may vary.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, or privacy practices. The effective date at the top of this page identifies when the current version applies. We encourage you to review this policy periodically, especially before providing information or making a new enquiry.
Contact us about privacy
For a question about this Privacy Policy, your personal information, or a privacy-related request, please contact Royalembercasino. Include enough detail about your enquiry to help us locate the relevant information and respond appropriately. We will use the contact route below to consider your request and communicate with you about it.
- [email protected]
- Phone
- +61 8 8212 3947
- Postal address
- 24 Gouger Street, Adelaide SA 5000, Australia